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Welcome to yourhealthfoodstore.co.uk!
Chorley Health Food Store, LTD provides access
to this website and sell our products to you subject to the terms and
conditions set out on this page. These terms and conditions form the basis
on which you can visit us and our website. Please read them carefully as they
contain important information. By using the yourhealthfoodstore.co.uk
website, you signify your agreement to be bound by these conditions. If you
disagree with these terms of use or any part of these terms of use, you must
not use our website.
- General terms and conditions
The site is owned and operated by Chorley Health Food Store, Ltd of 18 New
Market Street, Chorley Lancashire PR7 1DB. If you have any queries about
these terms or conditions or if you have any comments or complaints on or
about our website, you can contact us at
sales@yourhealthfoodstore.co.uk or
(+44) 01257 274217.
- Website Use
- Your account
If you use the website, you are responsible for maintaining the
confidentiality of your account and password and for restricting access to
your computer to prevent unauthorised access to your account. You agree to
accept responsibility for all activities that occur under your account or
password. You should take all necessary steps to ensure that the password is
kept confidential and secure and should inform us immediately if you have any
reason to believe that your password has become known to anyone else, or if
the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete
and inform us immediately of any changes to the information that you provided
when registering. You can access and update much of the information you
provided us with in the Your Account area of the website.
- Access to yourhealthfoodstore.co.uk
We will do our utmost to ensure that availability of the website will be
uninterrupted and that transmissions will be error-free. However, due to the
nature of the Internet, this cannot be guaranteed. Also, your access to the
website may also be occasionally suspended or restricted to allow for repairs,
maintenance, or the introduction of new facilities or services. We will
attempt to limit the frequency and duration of any such suspension or
restriction.
- Your conduct
You must not use the website in any way that causes, or is likely to cause,
the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not yourhealthfoodstore.co.uk, are responsible
for all electronic communications and content sent from your computer to us
and you must use the website for lawful purposes only.
You must not use the website for any of the following:
- for fraudulent purposes, or in connection with a criminal offence or
other unlawful activity
- to send, use or reuse any material that is illegal, offensive, abusive,
indecent, defamatory, obscene or menacing; or in breach of copyright,
trademark, confidence, privacy or any other right; or is otherwise injurious
to third parties; or objectionable; or which consists of or contains software
viruses, political campaigning, commercial solicitation, chain letters, mass
mailings or any "spam"
- to cause annoyance, inconvenience or needless anxiety
- Copyright
All rights, including copyright, in this website are owned by or licensed to
Chorley Health Food Store, Ltd. All content included on the website, such as
text, graphics, logos, button icons, images, audio clips, digital downloads,
data compilations, and software, is the property of yourhealthfoodstore.co.uk,
its affiliates or its content suppliers and is protected by United Kingdom and
international copyright, authors rights and database right laws. The
compilation of all content on this website is the exclusive property of
yourhealthfoodstore.co.uk and its affiliates and is protected by United
Kingdom and international copyright and database right laws. All software
used on this website is the property of yourhealthfoodstore.co.uk, our
affiliates or our software suppliers and is protected by United Kingdom
and international copyright and authors rights laws.
You may not systematically extract and/or re-utilise parts of the contents of
the website without yourhealthfoodstore.co.uk's express written consent. In
particular, you may not utilise any data mining, robots, or similar data
gathering and extraction tools to extract (whether once or many times) for
re-utilisation of any substantial parts of this website, without
yourhealthfoodstore.co.uk's express written consent. You also may not
create and/or publish your own database that features substantial (eg our
prices and product listings) parts of this website without
yourhealthfoodstore.co.uk's express written consent.
- Website ownership of rights
yourhealthfoodstore.co.uk grants you a limited licence to access and make
personal use of this website, but not to download (other than page caching)
or modify it, or any portion of it, except with express written consent of
yourhealthfoodstore.co.uk. This licence does not include any resale or
commercial use of this website or its contents; any collection and use of
any product listings, descriptions, or prices; any derivative use of this
website or its contents; any downloading or copying of account information
for the benefit of another merchant; or any use of data mining, robots, or
similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated,
copied, sold, resold, visited, or otherwise exploited for any commercial
purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or
other proprietary information (including images, text, page layout, or form)
of yourhealthfoodstore.co.uk and its affiliates without express written consent.
You may not use any meta tags or any other "hidden text" utilising
yourhealthfoodstore.co.uk's or its affiliates' names or trademarks without
the express written consent of yourhealthfoodstore.co.uk. Any unauthorised
use terminates the permission or license granted by yourhealthfoodstore.co.uk.
You are granted a limited, revocable, and non-exclusive right to create a
hyperlink to the Welcome page of yourhealthfoodstore.co.uk as long as the link
does not portray yourhealthfoodstore.co.uk, its affiliates, or their products
or services in a false, misleading, derogatory, or otherwise offensive matter.
You may not use any yourhealthfoodstore.co.uk logo or other proprietary
graphic or trademark as part of the link without our express written consent.
- Trademarks
yourhealthfoodstore.co.uk and other marks indicated on our website are
trademarks or registered trademarks of Chorley Health Food Store, Ltd. or
its subsidiaries (collectively "yourhealthfoodstore.co.uk"), in the European
Union and/or other jurisdictions. yourhealthfoodstore.co.uk's graphics, logos,
page headers, button icons, scripts and service names are the trademarks or
trade dress of yourhealthfoodstore.co.uk. yourhealthfoodstore.co.uk's
trademarks and trade dress may not be used in connection with any product
or service that is not yourhealthfoodstore.co.uk's, in any manner that is
likely to cause confusion among customers, or in any manner that disparages
or discredits yourhealthfoodstore.co.uk. All other trademarks not owned by
yourhealthfoodstore.co.uk that appear on this website are the property of
their respective owners, who may or may not be affiliated with, connected
to, or sponsored by yourhealthfoodstore.co.uk.
- Damage to your computer
We try to ensure that this site is free from viruses or defects. However, we
cannot guarantee that your use of this website or any websites accessible
through it will not cause damage to your computer. It is your responsibility
to ensure that the right equipment is available to use the website. Except
in case of negligence on our part, we will not be liable to any person for
any loss or damage which may arise to computer equipment as a result of
using this website.
- Purchasing goods from our site
- The contract between us
We must receive payment of the whole of the price for the goods that you
order before your order can be accepted. Your payment of the price for the
goods represents an offer on your part to purchase the goods, which will be
accepted to us when we send you an email that the goods have been sent to you.
Our acceptance of your order brings into existence a legally binding contract
between us.
- Accuracy of content
We have taken care in the preparation of the content of this website, in
particular to ensure that prices quoted are correct at the time of publishing
and that all goods have been fairly described. However, orders will only be
accepted if there are no material errors in the description of the goods or
their prices as advertised on this website. Any weights, dimensions and
capacities given about the goods are approximate only.
- Availability of goods
All orders are subject to acceptance and availability. If the goods you have
ordered are not available from stock or will not be readily available from
suppliers within 7 working days of your order, we will contact you by email
or phone (if you have given us the details). We will make every effort to
obtain an estimated delivery date based on information provided from our
suppliers but please bear in mind that due to the seasonal nature of some of
our product offering, we may not be able to deliver the product ordered. We
will contact you with alternative suggestions and you will have the option
either to wait until the item is available from stock, adjust your order to
a suggested alternative or to cancel your order.
- Ordering errors
You are able to correct errors on your order up to the point on which click
“submit” during the ordering process.
- Price
The prices payable for goods that you order are set out in our website. All
prices are inclusive of VAT at the current rates and are correct at the time
of entering information.
Wherever it is not possible to accept your order to buy goods of the
specification and description at the price indicated, we will advise you by
email, offer to sell you the goods of the specification and description at
the prices stated in the email and will state the period for which the offer
or price remains valid.
- Payment terms
Orders are paid for by credit card services offered by Secure Trading
(http://www.securetrading.com/) or Instant Pay or eCheck services offered by
Paypal (http://www.paypal.com). Acceptance of payment for an order may be
subject to rules and regulations set forth by Secure Trading or PayPal and
we encourage you to review those regulations on their sites. We will accept
payment upon receipt of your order unless delivery cannot be fulfilled within
30 days. We accept no liability if a delivery is delayed because you did not
provide the correct payment details. If it is not possible to obtain full
payment for the goods from you then we can cancel the contract and or suspend
any further deliveries to you. This does not affect any other rights we may
have.
- Delivery charges
Delivery charges vary according to the type of goods ordered and cannot be
refunded. Our current delivery charges are (including VAT):
- Standard UK Delivery via Royal Mail £ 1.00 *
- Standard EU Delivery (Royal Mail Signed For) £ 9.99
- Standard International Delivery (Royal Mail Signed For) £ 19.99
* Standard UK Delivery via Royal Mail cost may be waived if the total order
exceeds a certain amount.
- Customs
When ordering goods from yourhealthfoodstore.co.uk for delivery overseas you
may be subject to import duties and taxes, which are levied once the package
reaches the specified destination. Any additional charges for customs
clearance must be borne by you; we have no control over these charges and
cannot predict what they may be. Customs policies vary widely from country
to country, so you should contact your local customs office for further
information. Additionally, please note that when ordering from
yourhealthfoodstore.co.uk, you are considered the importer of record and
must comply with all laws and regulations of the country in which you are
receiving the goods. Your privacy is important to us and we know that you
care about how information about your order is used and shared. We would
like our international customers and customers dispatching products
internationally to be aware that cross-border deliveries are subject to
opening and inspection by customs authorities.
- Acknowledgement and acceptance of your order
You will need to provide us with your email address and we will notify you by
email as soon as possible to confirm receipt of your order and email you again
to confirm details. An acceptance of your order will take place on despatch
of the good(s) ordered.
- Delivery
We will deliver the goods to the address you specify for delivery in your
order. It is important that this address is accurate. Please be precise
about where you would like the goods left if you are out when our shipper
delivers. We cannot accept any liability for loss or damage to the goods
once they have been delivered in accordance with your delivery instructions
(unless this is caused by our negligence). We will aim to deliver the goods
by the date quoted for delivery but delivery times are not guaranteed. If
delivery is delayed due to any cause beyond our reasonable control, the
delivery date will be extended by a reasonable period and we will contact
you to arrange an alternative time.
- Risk and ownership
You will become the owner of the goods you have ordered when they have been
delivered to you. Once goods have been delivered to you they will be held
at your own risk and we will not be liable for their loss or destruction.
Risk of damage to or loss of the goods passes to you at the time of delivery
to you, or if you fail to take delivery at the agreed time, the time when we
tried to deliver. You will only own the goods once they have been
successfully delivered and when we have received cleared payment in full.
Goods supplied are not for resale.
- Cancellation rights
- Under the Distance Selling Regulations you have the legal right to cancel
your order within 7 days of receipt of your goods (with exception to any made
to order items). You do not need to give us any reason for cancelling your
contract, though any information offered will help improve our service, nor
will you have to pay any penalty. However, you will need to notify us if you
wish to cancel your contract via email or post.
- You will be issued a RMA (Return Materials Authorisation) for the return
of any goods. Please reference the RMA with any goods returned. Failure to
reference the RMA will not guarantee a full refund or replacement.
- You cannot cancel your contract if the goods you have ordered are
newspapers, magazines or if you have taken any audio or video recording or
computer software out of the sealed package which was delivered to you.
- If you have received the goods before you cancel your contract then
(unless, under the previous clause for which you do not have a right to cancel) you
must send the goods back to our contact address at your own cost and risk.
- Once you have notified us that you are cancelling your contract, any
sum debited to us from your credit card will be re-credited to your account
as soon as possible and in any event within 30 days of your order PROVIDED
THAT the goods in question are returned by you and received by us in the
condition that they were in when delivered to you. If you do not return the
goods delivered to you or do not pay the costs of delivery, we will be
entitled to deduct the direct costs of recovering the goods from the amount
to be re-credited to you.
- You will be re-credited for the costs incurred in returning faulty or
unsatisfactory goods.
- Cancellation by us
- We reserve the right to cancel the contract between us if:
- we have insufficient stock to deliver the goods you have ordered;
- we do not deliver to your area; or
- one or more of the goods you ordered was listed at an incorrect
price due to a typographical error or an error in the pricing information
received by us from our suppliers
- If we do cancel your contract we will notify you by email and will
re-credit to your account any sum deducted by us from your credit card as
soon as possible but in any event within 30 days of your order.
- Liability
- if you do not receive goods ordered by you within 30 days of the date
on which you ordered them, we will have no liability to you unless you
notify us in writing at our contact address of the problem within 60 days
of the date on which you ordered the goods (unless this is not reasonably
practicable). If you notify a program to us under this condition, our only
obligation will be, at your option:
- to make good any shortage or non-delivery;
- to replace or repair any goods that are damaged or defective; or
- to refund to you the amount paid by you for the goods in question in whatever way we choose.
- Both parties shall only be liable under this contract for losses, which
are a reasonably foreseeable consequence of the relevant breach of contract.
- You must observe and comply with all applicable regulations and
legislation, including obtaining all necessary customs, import or other
permits to purchase goods from our site. The importation of exportation of
certain of our goods to you may be prohibited by certain national laws.
We make no representation and accept no liability in respect of the export
or import of the goods you purchase.
- Notwithstanding the foregoing, nothing in these terms and conditions is
intended to limit any rights you might have as a consumer under applicable
local law or other statutory rights that may not be excluded nor in any way
to exclude or limit our liability to you for any death or personal injury
resulting from our negligence.
- Health and Safety
Certain products in our offering have properties that make them potentially
unsafe if misused. You must, upon receipt of any product from our offering,
read carefully any safety warnings and follow clearly any guidelines on how to
use the product. If you are in any doubt about the use of the product, the
meaning of any warnings, or whether your intended use of the product is safe,
we urge you to contact the manufacturer for clarification prior to use.
yourhealthfoodstore.co.uk will not be held responsible for any negligent use
or misuse of products purchased from our shop/website. Nothing in these guidelines
should be thought to supersede, or to alter, or to take precedence over
manufacturers' instructions. If no instructions are issued and you have a
query about how to use the product you are purchasing, we request that you
consult the manufacturer.
- Children
yourhealthfoodstore.co.uk does not sell products for purchase by children.
We sell children's products for purchase by adults. If you are under 18,
you may use yourhealthfoodstore.co.uk only with the involvement of a
parent or guardian.
- Notices
Unless otherwise expressed stated in these terms and conditions, all notices
from you to us must be in writing and sent to our contact address at 18
New Market Street, Chorley Lancashire PR7 1DB and all notices from us to
you will be displayed on our website from to time.
- Electronic communications
When you visit yourhealthfoodstore.co.uk or send e-mails to us, you are
communicating with us electronically. We communicate with you by e-mail or
by posting notices on the website. For contractual purposes, you consent to
receive communications from us electronically and you agree that all
agreements, notices, disclosures and other communications that we provide
to you electronically satisfy any legal requirement that such communications
be in writing. This condition does not affect your statutory rights.
- Changes to legal notices
We reserve the right to make changes to our website, policies, and these
terms and conditions at any time. You will be subject to the policies and
terms and conditions in force at the time that you use the website or that
you order goods from us, unless any change to those policies or these
conditions is required to be made by law or government authority (in which
case it will apply to orders previously placed by you). If any of these
conditions is deemed invalid, void, or for any reason unenforceable, that
condition will be deemed severable and will not affect the validity and
enforceability of any remaining condition.
- Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our
obligations under these conditions if the delay or failure arises from any
cause which is beyond our reasonable control. This condition does not affect
your statutory rights.
- Waiver & Invalidity
If you breach these conditions and we take no action, we will still be
entitled to use our rights and remedies in any other situation where you
breach these conditions.
If any part of these terms and conditions is unenforceable (including any
provision in which we exclude are liability to you) the enforceability of
any other part of these conditions will not be affected.
- Law, jurisdiction and language
This website, any content contained therein and any contract brought into
being as a result of usage of this website are governed by and construed
in accordance with English law. Parties to any such contract agree to
submit to the exclusive jurisdiction of the courts of England and Wales.
All contracts are concluded in English.
- Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
- Third party rights
Nothing in this Agreement is intended to, nor shall confer any rights on a
third party.
Privacy Statement
We at yourhealthfoodstore.co.uk are committed to protecting the privacy of
anyone using our site and the confidentiality of any information that you
provide us with. The purpose of this statement is to set out how we use any
personal information that we may obtain from you.
Data Protection Act 1988
We are registered under the Data Protection Act and comply with the Act in
all our dealings with your personal data.
Use and collection of personal information
In general you can visit our website without telling us who you are and
without revealing any information about yourself. If, however, you use are
site you will need to register and you will be asked to provide certain
information such as your contact details. We will store this data and hold
it on computer or otherwise.
We may use information that you provide:
- To register you with our website and to administer it.
- For assessment and analysis e.g. marketing, customer and product
analysis, to enable us to review, develop and improve our services.
Cookies
There is a technology called 'cookies' which may be used by us to provide
you with, for example, customised information from our website. A cookie
is an element of data that a website can send to your browser which may then
store it on your system. If you wish, you can usually adjust your browser so
that your computer does not accept cookies. Please remember cookies do not
contain confidential information such as your home address, telephone number
or credit card details. We do not exchange cookies with any third party
websites or external data suppliers.
Security
We endeavour to take all reasonable steps to project your personal
information. However, we cannot guarantee the security of any data that you
disclose on-line and will not be responsible for any breach of security
unless it is due to our negligence or wilful default.
General
You have the right to see personal data (as defined under the Data Protection
Act) that we keep about you upon receipt of a written request and payment of
a fee of £10. Any request should be sent to:
YHFS Web Technical Customer Care
18 New Market Street
Chorley, Lancashire
PR7 1DB
yourhealthfoodstore.co.uk is a trading name of Chorley Health Food Store Ltd.
Company Number: 04654980
VAT Number: 416672741
Registered office: Chorley Health Food Store, c/o Abrams Ashton, 41 St Thomas's Road, Chorley, Lancashire, PR7 1JE
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